Terms and Conditions

1. ACCEPTANCE OF THE TERMS AND CONDITIONS OF USE

1.1. By registering and using the Platform, the Customer (hereinafter, the “Customer”) accepts and agrees to comply with all the General Terms and Conditions (TyCG) set out in this document. The Customer also accepts the no-refund policies in the event that CAZASUBASTAS cannot access all or part of the information from the bodies responsible for the auctions, which may temporarily or permanently affect the provision of the contracted services. In such cases, no refunds will be made for annual or monthly plans already contracted.

1.2. By registering or using any CAZASUBASTAS service, the Customer accepts these TyCG, as well as all policies related to the provision of the services, including the privacy policies, data processing, and any supplementary document published on the Platform.

1.3. By accepting these TyCG, the Customer undertakes to use the services and information provided by CAZASUBASTAS responsibly, in accordance with applicable law.

1.4. The service offered by CAZASUBASTAS is subject to: (i) these General Terms and Conditions; (ii) any Specific Terms that may be published on the Platform and which may replace, supplement and/or modify these TyCG; and (iii) the applicable laws and regulations. The Customer accepts that CAZASUBASTAS may introduce changes to the functionalities, conditions, or prices of the services at any time, with prior notice. Continued use of the Platform after such changes will imply acceptance of the changes by the Customer.

1.5. CAZASUBASTAS reserves the right to modify the presentation, configuration and content of the Platform, as well as the access and/or use conditions, whenever it deems necessary to improve the quality of the service or adapt to applicable regulations. Any change introduced to the TyCG will be communicated to Customers, and continued use of the Platform after the entry into force of such changes will imply acceptance thereof.

2. PLATFORM OWNER INFORMATION

In compliance with the information duty set out in Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the Platform owner’s details are provided below. ([BOE]1)

  • Owner: JP SERVICIOS DE PUBLICIDAD Y DIRECTORIOS, S.L.
  • Tax ID (CIF): B75729400
  • Registered office: C/ Hurtado de Amezaga 14, ent. 1º izq., 48008, Bilbao, Vizcaya, Spain
  • Email: soporte@cazasubastas.es

JP SERVICIOS DE PUBLICIDAD Y DIRECTORIOS, S.L. is a Spanish commercial company duly incorporated in accordance with applicable legislation.

3. USE OF THE PLATFORM AND SERVICES

3.1. CAZASUBASTAS provides a digital platform intended to facilitate access to and management of personalized alerts about public auctions. CAZASUBASTAS services are designed to offer users relevant information about auctions they may be interested in, as well as additional tools to improve the user experience in the auction process.

The main services offered by CAZASUBASTAS include, but are not limited to:

  • Auction alerts: Users can create personalized alerts based on criteria such as property type, location, value, deposit, and text. These alerts are sent to the user by email according to their preferences.

3.2. Main features of CAZASUBASTAS services:

  • Personalized alerts: Users can configure specific alerts to receive notifications about auctions that match their criteria. These notifications include detailed information about the auctions, such as location, asset type, and current status.

3.3. CAZASUBASTAS also offers advanced tools to facilitate participation in auctions, such as saving auctions as favorites, adding comments to auctions, viewing auctions on a map, and accessing the history of sent alerts. These features are designed to improve the user experience and enable better management of auction information.

3.4. CAZASUBASTAS provides a service based on information obtained from official bodies and third-party sources. If full access to such information is not available, CAZASUBASTAS cannot guarantee the availability or accuracy of the data provided in the alerts. In such situations, the no-refund policy set out in these Terms and Conditions will apply.

3.5. CAZASUBASTAS may also operate through a distributor model, in which third parties can offer the service through promotional codes or commercial collaborations. These distributors receive a bonus for each new registered customer who contracts a service. However, direct account management and billing will remain the responsibility of CAZASUBASTAS.

4. PLATFORM REGISTRATION

4.1. The Customer may access CAZASUBASTAS services through a prior personal registration process. This registration will allow them to manage and configure personalized auction alerts, as well as access other services offered on the Platform.

4.2. The Customer warrants that the information provided during registration is accurate, complete, and truthful. Any error, inaccuracy, or failure to update the information provided will be the sole responsibility of the Customer. CAZASUBASTAS shall not be responsible for any issues arising from inaccuracies in the data provided by the Customer.

4.3. To register on the Platform, the Customer must create an account by providing their email address and other basic identification data necessary for service provision. Additionally, if the Customer chooses a paid service, they must provide valid and up-to-date payment information.

4.4. Registration as a User on CAZASUBASTAS will be carried out directly through the website, following the instructions provided in the registration form. Once registration is completed, the Customer will receive an email to confirm activation of their account.

4.5. CAZASUBASTAS cannot guarantee the identity of Users who register on the Platform and assumes no liability for misuse by unauthorized third parties of a registered account. The Customer is solely responsible for all activities carried out through their account.

4.6. The Customer is responsible for safeguarding the confidentiality of their password and any access information to the Platform. They must immediately notify CAZASUBASTAS of any unauthorized use of their account or any other security breach of which they become aware.

4.7. Any use of the Platform made using the Customer’s password and access credentials shall be deemed to have been made by the Customer. The Customer will be responsible for actions performed under their account, including use by unauthorized third parties if they have not adopted the necessary protection measures.

4.8. CAZASUBASTAS reserves the right to reject any registration request or cancel previously accepted registrations without having to justify the reasons and without giving rise to any right to compensation or indemnification to the Customer. This includes, but is not limited to, duplicate accounts, false information, or improper use of the services offered.

5. PRICING POLICIES

5.1. The CAZASUBASTAS payment system shall be governed by the current pricing policies published on the Platform’s website. Such policies shall determine the fees applicable to each Customer for the use of the services, including, without limitation, the creation of personalized auction alerts and other additional services offered by CAZASUBASTAS.

Under the direct commercialization (B2C) model, CAZASUBASTAS sells its services directly to customers. Services offered may include:

  • Auction alerts: A subscription service that allows the Customer to receive notifications about public auctions that match their search criteria.

Payment will be made through the Platform, either via a subscription model for recurring services or a one-time payment for specific services, using debit/credit card or any other enabled payment method. Payments will be processed by an external payment provider (currently Stripe), enabled to manage recurring charges for subscription services.

5.2. The prices of the services offered may vary depending on the contracted modality (monthly or annual) and the selected services. CAZASUBASTAS may offer special rates or discounts, which will be duly announced on the website and will be subject to the specific terms and conditions of each promotion.

Subscription plan: Customers who choose a monthly, quarterly, or annual subscription plan to receive auction alerts will pay a fixed fee for access to these functionalities. The cost may vary depending on the number of personalized alerts the Customer wishes to create or access to additional auction information.

5.3. The fees applicable to the service contracted by the Customer shall be those in force at the time of contracting. CAZASUBASTAS reserves the right to modify the prices of the services offered at any time. If prices of an active subscription plan are modified, Customers will be notified in advance and will have the right to cancel their subscription if they do not agree with the new fees. Modified fees will apply only from the next billing cycle and will not affect payments already made.

5.4. Payment for recurring services (subscriptions) will be made at the start of each billing period (monthly, quarterly, or annual, as applicable), and the Customer will be informed of any incident or problem related to the charge. For one-time services, the charge will be made immediately after purchase confirmation.

If an issue is detected during the charging process (for example, insufficient funds or credit card issues), the Customer will be notified to regularize the situation. In the meantime, access to contracted services may be restricted until the issue is resolved. If the Customer does not regularize the situation within a maximum period of 10–30 days, the subscription may be automatically canceled.

6. RIGHT OF WITHDRAWAL, FREE TRIAL, AND CANCELLATION

6.1. When the User contracts a quarterly or annual subscription service offered by CAZASUBASTAS, they may benefit from a 30-calendar-day free trial period during which they can access the service’s functionalities at no cost.

During such free trial period, the User may cancel the service at any time without justification and without any charge.

The legal 14-day right of withdrawal provided for in consumer protection regulations is included within the free trial period, and the User may exercise it freely during the first 14 days from contracting.

To exercise the right of withdrawal, the User must communicate their decision unequivocally by sending an email to 📩 soporte@cazasubastas.es within a maximum of 14 calendar days from contracting, stating their intention to withdraw.

Once the free trial period ends, and provided the User has not canceled the subscription, the paid service will automatically start according to the contracted plan.

Once the paid period has started, the User may cancel automatic renewal at any time from their user account or by requesting support, maintaining access until the end of the contracted period, with no right to a refund of amounts already paid.

6.2. Cancellation and refund process: To cancel your subscription and request a refund, you must provide the following information:

  • Billing details (name, transaction ID, etc.).
  • The email address used for registration.
  • A brief comment explaining the reason for requesting the refund.

6.3. Refund deadlines: Provided the request is made within 14 days after contracting, the amount will be refunded. The refund request will be processed within 10 days after receipt. The refund will be processed using the same payment method used for the original payment.

7. TRIAL PERIOD AND SERVICE CANCELLATION

7.1. Free trial period

CAZASUBASTAS may offer Users the possibility of a 30-calendar-day free trial period for quarterly or annual subscription services, so that the User can test the service’s functionalities before charges begin.

7.2. Free trial conditions

During the free trial period, the User may access the functionalities included in the relevant service at no cost and may cancel the subscription at any time without justification and without any charge.

7.3. Account and service cancellation

The User may cancel the subscription during the trial period:

  • from their user account (when such functionality is available), or
  • by an express request sent to 📩 soporte@cazasubastas.es.

If the User does not cancel the subscription before the end of the free trial period, the paid service will automatically start according to the contracted subscription plan, and the corresponding charge will be made using the payment method provided by the User.

Once the paid period has started, the User may cancel automatic renewal at any time, maintaining access until the end of the contracted period. In such case, amounts already paid will not be refunded, nor will refunds be issued for unused periods.

CAZASUBASTAS reserves the right to limit, suspend, or deny access to the free trial period in cases of abusive, fraudulent, or bad-faith use, including (by way of example) creating multiple accounts to repeatedly benefit from the free trial.

8. LICENSE OF USE AND CONTENT

8.1. CAZASUBASTAS grants the Customer a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Platform and the services offered. This license is intended solely for personal and non-commercial purposes, and its use shall at all times be subject to these General Terms and Conditions (TyCG). Any use contrary to these TyCG shall entail immediate revocation of the license without prior notice.

The Customer undertakes not to use the Platform for commercial purposes, nor to distribute, modify, reproduce, or transmit the information contained on the Platform without the express authorization of CAZASUBASTAS.

8.2. By using the Platform, the Customer grants CAZASUBASTAS and its collaborators a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display any content the Customer submits or uploads to the Platform, insofar as it relates to the services provided by CAZASUBASTAS. This includes, without limitation, auction-related information, attached documents (such as land registry extracts, auction notices, property valuations, etc.), and any other content provided by the Customer.

8.3. CAZASUBASTAS may retain the content provided by the Customer for as long as necessary to fulfill the purposes for which such content was collected, in accordance with applicable data protection regulations.

8.4. The Customer acknowledges and accepts that they are solely responsible for the content they provide or publish on the Platform. CAZASUBASTAS assumes no liability to third parties for the truthfulness, accuracy, or legality of such content. The Customer undertakes not to provide content that infringes third-party intellectual or industrial property rights, is defamatory, offensive, or otherwise violates applicable law.

CAZASUBASTAS reserves the right to delete any content, information, or material published on the Platform that it deems inappropriate or that infringes these TyCG, applicable regulations, or third-party rights, without prior notice to the Customer.

8.5. CAZASUBASTAS reserves the right to investigate any suspicious conduct related to Platform use that may violate these TyCG or applicable law. If CAZASUBASTAS detects illegal activities or conduct infringing third-party rights, it may take appropriate measures, including suspension or cancellation of the Customer’s access to the Platform.

CAZASUBASTAS will also cooperate with competent authorities in investigating illegal activity by providing the necessary information, in compliance with applicable law.

9. CUSTOMER OBLIGATIONS

9.1. If the Customer becomes aware of any unlawful or illegal content, content contrary to law, or content that may infringe intellectual and/or industrial property rights on the Platform, they must immediately notify CAZASUBASTAS via soporte@cazasubastas.es. This will allow CAZASUBASTAS to take appropriate measures to remove or block such content diligently. Use of the Platform for purposes other than those set out in these General Terms and Conditions (TyCG) is expressly prohibited. CAZASUBASTAS shall not be responsible for improper use or manipulation of the Platform by the Customer.

9.2. The Customer acknowledges that the Platform may provide access to texts, graphics, drawings, designs, code, software, photographs, images, expressions, and information belonging to CAZASUBASTAS or third parties. The Customer assumes responsibility for using the Platform lawfully, diligently, honestly, and correctly, always respecting good faith principles and complying with applicable law and these TyCG.

9.3. The Customer undertakes not to carry out any of the following actions:

  • Not to use false, inaccurate, incomplete, or outdated information when registering on the Platform, nor to access using another User’s name, identification data, or credentials, nor to impersonate any person. The Customer undertakes to inform CAZASUBASTAS of any changes to the data provided to keep them up to date and truthful.
  • Not to perform malicious, intentional, or negligent actions that damage, disable, or alter the Platform, nor to introduce viruses, malware, or harmful software. Nor shall they attempt to scan, test vulnerabilities, or breach the security measures of CAZASUBASTAS systems and networks.
  • The Customer undertakes not to use the Platform for fraudulent purposes or to carry out any illegal activity, including (without limitation) money laundering, fraud, or any other criminal activity.
  • Not to copy, distribute, transform, modify, reproduce, or transmit information, documents, or content hosted on the Platform without due authorization from the relevant rights holder.
  • Not to use the Platform to send, store, or disseminate content that is illegal, offensive, pornographic, abusive, defamatory, obscene, threatening, or that violates intellectual property, privacy, or any other right, including distributing content containing computer viruses, spam, or any malicious code.
  • The Customer may not download, send, or distribute content or applications that violate applicable laws or infringe the rights of any person or entity, including intellectual, industrial, or privacy rights.
  • Not to promote or encourage third parties to carry out any of the illegal or prohibited practices detailed in this clause.
  • Not to send or upload inappropriate content to the Platform, including but not limited to:
    • Defamatory, obscene, offensive, or threatening material.
    • Content promoting violence, hate, or discrimination on grounds of race, sex, religion, nationality, disability, sexual orientation, or age.
    • Information protected by intellectual property, privacy, or other rights without proper consent from the rights holder.
    • Third-party personal data without their explicit consent.
    • Content promoting illegal activities, harassment, abuse, or privacy violations.
    • Any content that may cause annoyance, unnecessary anxiety, or alarm to other persons.

10. CAZASUBASTAS RESPONSIBILITIES AND WARRANTIES

10.1. CAZASUBASTAS is not responsible for the content, files, or any other information that Customers or Users upload, share, or transmit through the Platform. CAZASUBASTAS does not review or validate user-provided content and therefore assumes no liability (direct, indirect, or subsidiary) for damages of any kind arising from such content, communications, or actions carried out on the Platform by Customers.

10.2. CAZASUBASTAS shall not be responsible (by way of example, but not limitation) for:

  • The suitability of the Platform or services offered for the Customer’s personal needs or expectations.
  • Any direct, indirect, or intangible damage, including personal injury, loss of income, business interruptions, loss of reputation, or data loss, that may arise from inappropriate or malicious use of the Platform.
  • Loss of reputation, image, or any other consequence the Customer may experience as a result of using the Platform.
  • Lack of availability, maintenance, or effective operation of the Platform. CAZASUBASTAS assumes no liability for damages arising from lack of availability or continuity of Platform operation to the maximum extent permitted by applicable law.
  • Any technical defect, error, or operational issue affecting access to or use of the services offered.

10.3. CAZASUBASTAS does not guarantee that Customer use of the Platform will always comply with these TyCG, nor does it guarantee the identity or truthfulness of information provided by other Users. The Customer accepts that CAZASUBASTAS cannot control or ensure the behavior or actions of other Users interacting on the Platform.

10.4. CAZASUBASTAS reserves the right to admit or exclude any Customer from the Platform at its sole discretion. Any Customer who breaches these TyCG or misuses the Platform may be excluded temporarily or permanently without prior notice.

10.5. Content modification and removal rights

CAZASUBASTAS reserves the right to:

  • Remove, suspend, edit, or modify any content available on the Platform at any time, without prior notice and for any reason, as it deems appropriate.
  • Remove, suspend, or block access of any Customer to the Platform if misuse or breach of the TyCG is detected.

10.6. CAZASUBASTAS reserves the right to access, read, preserve, and disclose any information or content on the Platform as it deems necessary to:

  • Comply with applicable laws, regulations, or judicial/governmental requirements.
  • Enforce these TyCG, including investigating potential breaches or illegal activities.
  • Detect, prevent, or address fraud, security, or technical issues.
  • Respond to Customer support requests.
  • Protect the rights, property, or safety of CAZASUBASTAS, its Customers, or the public.

10.7. Notwithstanding the foregoing, CAZASUBASTAS states that it has adopted all reasonable measures, within its capabilities and the current state of technology, to ensure Platform operation and prevent transmission of viruses or other harmful components to Users or Customers. However, CAZASUBASTAS cannot fully guarantee the absence of technical failures or absolute security of systems and shall not be liable for damages arising from such failures or cyberattacks.

11. SUSPENSION AND CANCELLATION OF SERVICES

11.1. CAZASUBASTAS may temporarily suspend access to the Platform without prior notice due to maintenance, repair, update, or improvement operations necessary for proper operation. CAZASUBASTAS will make every effort to minimize any interruption and restore service as soon as possible.

11.2. CAZASUBASTAS reserves the right to remove, limit, or prevent access to the Platform when technical difficulties, external issues, or any circumstance beyond CAZASUBASTAS’s control arise that, in its opinion, compromise security levels or affect proper Platform operation. These measures may be adopted without prior notice if necessary to protect service integrity.

11.3. CAZASUBASTAS shall not be responsible for lack of availability, maintenance, or effective operation of the Platform, excluding any liability for damages arising from lack of access, interruptions, or lack of continuity, to the maximum extent permitted by applicable law. The Customer accepts that access may be subject to technical or operational limitations beyond CAZASUBASTAS’s control.

11.4. CAZASUBASTAS shall not assume liability for cancellation or suspension of services within the Platform due to causes not attributable to the company. However, CAZASUBASTAS commits to making every effort to resolve issues and provide assistance to the Customer to reach a quick and satisfactory solution.

11.5. CAZASUBASTAS shall not be responsible for force majeure events that make Platform use impossible, such as internet network outages, acts or omissions of third parties, natural disasters, labor disputes, failures in technological infrastructure, or any other cause beyond CAZASUBASTAS’s control preventing normal use of services.

11.6. The Platform may contain hyperlinks allowing the Customer to access other third-party platforms or websites. CAZASUBASTAS is not responsible for the content, information, or services that may appear on such sites, which are provided solely for informational purposes. Inclusion of such links does not imply any relationship, acceptance, or endorsement between CAZASUBASTAS and the owners of such content or platforms.

12. AUCTION INFORMATION AND LIABILITY

12.1. CAZASUBASTAS informs the User that all information contained on the Website, as well as any information the User receives through any other means provided by CAZASUBASTAS, is purely informational. The User is responsible for verifying such information before making any decision regarding participation in an auction.

12.2. Likewise, CAZASUBASTAS clarifies that it will not, under any circumstances, offer the possibility of placing bids in any of the auctions advertised through its Website. The User declares that they are fully aware of this and releases CAZASUBASTAS from any liability for incidents, damages, or losses that may occur during the bidding process in third-party auctions advertised on the Website.

12.3. As a recommendation, CAZASUBASTAS suggests that the User obtain proper information in advance about how any auction they intend to participate in works. Such information can be consulted on the websites of the bodies and/or entities organizing and managing the auctions.

13. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

13.1. The Platform, including (by way of example but not limitation) its programming, editing, compilation, and other elements necessary for its operation, as well as the designs, logos, texts and/or graphics mentioned in these TyCG, are the property of CAZASUBASTAS or of third parties who have authorized their use.

13.2. Users acknowledge that reproduction, modification, distribution, commercialization, decompilation, disassembly, reverse engineering, or any other means of obtaining the source code, transforming or publishing any results of unauthorized reference tests of any integrated elements and utilities constitutes an infringement of CAZASUBASTAS’s intellectual property rights, and Users therefore undertake not to carry out any of the aforementioned actions.

13.3. All Platform content is duly protected by intellectual and industrial property regulations. Regardless of the purpose for which it is intended, total or partial reproduction, use, exploitation, distribution, and commercialization always require prior, express, written authorization from CAZASUBASTAS.

13.4. Designs, logos, texts and/or graphics not belonging to CAZASUBASTAS that may appear on the website or Platform belong to their respective owners, who are responsible for any disputes that may arise in relation thereto.

13.5. Third-party holders of intellectual and industrial property rights over photographs, logos, and any other symbols or content included on the Platform have granted the corresponding authorizations for reproduction, distribution, and making them available to the public.

14. INDEMNITY

14.1. Users undertake to protect and hold CAZASUBASTAS harmless from any damage, liability, or cost arising from third-party claims against CAZASUBASTAS, its directors, representatives, or employees due to user-provided material, misuse of CAZASUBASTAS services, or breach of these TyCG.

14.2. CAZASUBASTAS will inform Users of any claim via the data provided upon registration. By accepting these TyCG, Users acknowledge that CAZASUBASTAS has no direct or indirect liability in services contracted between the Customer and each User or third parties.

15. DATA PROTECTION

15.1. Both Parties declare compliance with Regulation (EU) 2016/679 (GDPR) and Spain’s Organic Law 3/2018 (LOPDGDD) regarding any personal data processing that may arise in connection with this Contract. ([EUR-Lex]2)

15.2. This clause aims to establish the conditions under which CAZASUBASTAS, as Data Processor, will process personal data inherent to the service commissioned by the Customer, in their capacity as Data Controller.

15.3. CAZASUBASTAS, as Data Processor, undertakes to:

  • Carry out the personal data processing necessary for proper provision of the Services to the CUSTOMER, in accordance with the Customer’s instructions. Under no circumstances may it use the data for its own purposes or for any purposes other than those established.
  • Process data in accordance with the Customer’s instructions, as indicated in this Contract. If CAZASUBASTAS considers it necessary to process data for a purpose other than that indicated, it must first request written authorization from the Customer. Absent such authorization, CAZASUBASTAS may not carry out such processing. If CAZASUBASTAS considers that any of the Customer’s instructions infringes the GDPR or the LOPDGDD, it shall immediately inform the CUSTOMER.
  • Safeguard and keep under its control the Customer’s personal data to which it has access as a result of providing its Services, and may not disclose, copy, reveal, transfer, assign, or otherwise communicate it, whether verbally or in writing, electronically, on paper, or via computer access (not even for storage), to any third party, except as necessary to provide the requested service and/or with any authorizations that may have been granted.
  • Maintain the duty of secrecy and confidentiality throughout the term of the relationship with the Customer.
  • Ensure that personal data accessed is processed only by employees whose involvement is strictly necessary for service provision.
  • Adopt the technical and organizational measures necessary to ensure the security of personal data accessed and prevent alteration, loss, unauthorized processing, or unauthorized access, taking into account the state of the art, implementation costs, the nature, scope, context, and purposes of processing. Among others:
    • Ensure ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
    • Restore availability and access to personal data quickly in the event of a physical or technical incident.
    • Pseudonymize and encrypt personal data, where appropriate.
    • Carry out regular verification, evaluation, and assessment processes regarding the effectiveness of technical and organizational measures.
    • Keep a record of all processing categories carried out on behalf of the Customer.
    • Notify the CUSTOMER, without undue delay and in any case within a maximum of 72 hours, of any personal data security breaches under its responsibility, together with all relevant information for documenting and communicating the incident, unless it is unlikely that such breach poses a risk to the rights and freedoms of natural persons.
  • Provide support or cooperate with the Customer, when necessary, in carrying out privacy impact assessments, as well as in prior consultations with the supervisory authority where applicable.
  • Make available to the Customer, upon request, all information necessary to demonstrate compliance with the obligations set out in this Contract.
  • Upon completion of the services, at the Customer’s choice, return or securely destroy personal data, unless there is a legal obligation to retain it.
  • If subcontracting of any processing (or part thereof) requiring partial or total access to and/or processing of personal data is necessary, it will require the Customer’s prior authorization or the existence of a contract binding the sub-processor on substantially similar terms. CAZASUBASTAS shall pass on to the sub-processor the obligations contained in this clause.
  • Process Personal Data within the European Economic Area or another area considered under applicable regulations to provide equivalent security. In the case of international transfers, appropriate safeguards provided for by regulations shall be used.
  • Each Party shall be responsible for and indemnify the other for any claims arising from negligent or wilful acts or omissions that breach applicable regulations.
  • Information duty: Each Party and, where applicable, its representatives are informed that the personal data of their representatives and employees will be processed by the other Party to enable performance, fulfillment, and control of the service relationship, with the legal basis being contract performance. Data will be kept for the duration of the relationship and as long as necessary to address potential liabilities. Data subjects may exercise their rights of access, rectification, erasure, objection, portability, and restriction with the other Party, as well as lodge a complaint with the competent supervisory authority.

16. LANGUAGE

CAZASUBASTAS may translate these Terms and Conditions or any other policy that may be published on the Platform. The Spanish version shall prevail in case of conflict with other translations.

17. OUT-OF-COURT DISPUTE RESOLUTION

In case of dispute, conflict, or claim arising directly or indirectly from the interpretation or performance of these Terms and Conditions:

If the User is considered a consumer, the Courts and Tribunals of the User’s domicile shall have jurisdiction, in accordance with applicable consumer protection regulations.

If the User is not considered a consumer, the parties expressly submit to the Courts and Tribunals of Bilbao, waiving any other jurisdiction that may apply.

Likewise, under Regulation (EU) No 524/2013 (ODR) on online dispute resolution for consumer disputes, CAZASUBASTAS informed EU-resident Users of the possibility of using the European Commission’s Online Dispute Resolution platform, accessible via: ([EUR-Lex]3)

🔗 http://ec.europa.eu/consumers/odr/

Note: The European Online Dispute Resolution (ODR) platform was discontinued and closed on 20 July 2025. The European Commission now redirects to alternative information under “Consumer Redress in the EU”: https://consumer-redress.ec.europa.eu/site-relocation_en ([Consumer Redress in the EU]4)